FAQs

📦 Order Processing & Shipping Information

At Nouriv, every order is handled with care, gratitude, and precision.
Our promise is to make your shopping journey effortless — from checkout to your doorstep — with complete transparency every step of the way.

🕒 Processing Time

Each order is thoughtfully prepared, quality-checked, and securely packed within 3–5 business days after payment confirmation.
Once shipped, you’ll receive a tracking number via email so you can follow your order’s journey in real time.

Please note: Weekends and public holidays are not counted as processing days.

🚚 Estimated Delivery Timeframes

🇺🇸 United States

  • Shipped via USPS or FedEx

  • Estimated delivery: 15–20 business days after dispatch

🌍 International Orders

  • Estimated delivery: 15–30 business days, depending on your region and customs clearance

⏳ Delivery times may vary due to customs processing, local postal operations, or high-volume seasonal demand.

⚠️ Shipping Delays

While we do our best to deliver on time, unforeseen circumstances may occasionally cause delays, including:

  • Customs inspections or clearance issues

  • Global or regional logistics disruptions

  • Peak seasons, holidays, or extreme weather

  • Natural events beyond our control

We sincerely appreciate your patience and understanding during such times.

🔍 Order Tracking

Every order includes a unique tracking number for full visibility.
You’ll receive tracking details by email once your order has shipped, or you can visit our Track Your Order page anytime for live updates.

❌ Order Cancellations

Changed your mind? No worries — cancellations are accepted within 24 hours of purchase.
To cancel, email us at nouriv@gmail.com using the subject line:

“CANCEL MY ORDER”

After 24 hours, your order may already be in processing and cannot be modified or canceled.

🏠 Address Changes

Entered an incorrect address?
Please contact us at nouriv@gmail.com within 24 hours of placing your order.
Once your shipment is on its way, we unfortunately cannot update delivery details.

📦 Delivery Attempts

Our carriers typically make two delivery attempts.
If both attempts are unsuccessful, the package will be returned to us.
Please keep an eye on your tracking updates to ensure smooth delivery.

💔 Damaged or Defective Items

We stand behind our quality. If your order arrives damaged or defective, simply email us at nouriv@gmail.com with:

  • Your order number

  • A clear photo of the issue

We’ll send a replacement at no additional cost — quickly and hassle-free.

💬 Need Assistance?

Our support team is always happy to help.
📩 nouriv@gmail.com
We typically reply within 24 hours — because your peace of mind matters to us.